Parent help

Let’s get your family started

1. Sign in to your parent account and unlock Parent space.
2. Sign the digital permission form. In Parent space, choose Send confirmation email, then confirm using the message sent to your parent account email. Successful confirmation activates permission immediately.
3. After permission is approved, add a learner. Choose one of the nicknames and the correct age group.
4. When you are ready to buy, choose a program and review its price and access period. After purchase, assign it to your learner in Purchase records. Then choose Start learning.
5. For your child to sign in on their own device, open their learner card in Parent space and choose Set up or reset learner sign-in. Choose a separate six digit learner PIN, read and accept the notice, then choose Create or reset learner login.
6. Write down the new learner ID and the PIN you chose, and give both to your child. Sign out of your parent account. Your child opens Learner sign-in, enters their ID and PIN, and chooses Sign in to learn. Keep your parent password and parent PIN private.

Email confirmation finishes the permission step. Buying a program is a separate choice.

Already purchased? Restore your access

1. Open Parent space and sign in with the same parent email used at checkout.
2. Unlock Parent space with your six digit PIN. The app checks your payment automatically. You can also choose Check purchases again if a recent purchase is still processing.
3. Before your child saves work in the app, complete parent consent below. Sign the digital form, then confirm through your parent account email. No video call or additional purchase is needed.
4. Create the learner’s profile with a nickname and the correct age group. Assign the purchase to that learner. Each purchase is for one learner.
5. Choose Start learning when she is ready to begin; this opens her course and locks adult controls. Choose Open course as parent when an adult wants to review the lessons while keeping parent controls available.

If the purchase is missing, do not buy it again. Email YBGBsupport@enriching-young-minds.org with your parent purchase email and order number. Never send card details, passwords, PINs, or your child’s answers.

If you canceled checkout or the payment failed, course access stays locked. A confirmation page alone does not grant access; the app checks the payment record.

Permission to save your child’s work

Sign the digital form, then open Parent space and choose Send confirmation email. Open the email and confirm permission. No video call or extra purchase is needed. You can begin setup as soon as approval appears; the later follow-up email is for your records.

Complete digital permission

Open your digital form and saved copies

Your request is linked to your account automatically. Do not include a child’s full name or an ID document.

Forgot your parent PIN?

If you know your current PIN, open Parent space to unlock it. This form changes a forgotten PIN and requires a separate recovery code from support.

1. Sign in to your parent account, then select Start PIN recovery.
2. Email support from the email used for that account. Include the request number shown below. Do not send your old PIN, password, or card details.
3. After checking that the account belongs to you, support will send a one use recovery code. Enter it below within 30 minutes and choose a new PIN.

This locks parent controls on every device. Your courses and saved work stay with your account.

Forgot your account password?

Return to Parent space and choose Sign in. Use the password recovery option on the sign in page. Your account password and parent PIN are different.

Saved work and downloads

• Finish the program. Save all required activities and pass all 12 weekly quizzes to unlock one completed business book download.
• Know what is included. The book contains your child’s saved answers and completion certificate. It does not contain the full teaching materials.
• Download on time. Download during paid access or within 7 days after access ends. The extra 7 days allow downloading only; lessons and editing have ended.
• Keep a safe copy. The official book can be downloaded once through the app. Save the file somewhere you can find it again.

Keep the downloaded file private. Contact support if delivery fails or you need help accessing or deleting your personal data. A download limit does not remove your privacy rights. Deleting a profile does not make its course purchase available for a different child.

Program 2 upgrade

If your child has Program 1, you can see their Program 2 details in Parent space.

• Regular price: $79.99 USD, paid once, for the same learner. Any applicable tax is shown at checkout.
• When the upgrade opens: seven days before that learner’s Program 1 access ends.
• Access: six months from the Program 2 purchase. Program 1 keeps its original end date.

Bought Program 1 during the founding offer? Learners whose Program 1 was purchased from October 16 to November 15, 2026 qualify for the $59.99 Program 2 price after eligibility is checked. The separate founding-price upgrade checkout is not enabled yet. Ordinary program checkout is separate.

If your discounted option is unavailable, contact support before paying. Do not pay full price expecting an automatic credit.