Parent help

I purchased a course. What happens next?

1. Open Parent space and sign in with the same parent email used at checkout.
2. Unlock Parent space with your six digit PIN. The app checks your payment automatically. You can also choose Check purchases again if a recent purchase is still processing.
3. Before your child saves work in the app, complete parent consent below. Support must verify your completed permission request before you add a learner.
4. Create the learner’s profile with a nickname and the correct age group. Assign the purchase to that learner. Each purchase is for one learner.
5. Choose Hand device to learner when she is ready to begin; this opens her course and locks adult controls. Choose Open course as parent when an adult wants to review the lessons while keeping parent controls available.

If the purchase is missing, do not buy it again. Email YBGBsupport@enriching-young-minds.org with your parent purchase email and order number. Never send card details, passwords, PINs, or your child’s answers.

If you canceled checkout or the payment failed, course access stays locked. A confirmation page alone does not grant access; the app checks the payment record.

Permission to save your child’s work

Read the parent notice, start a permission request, and return the signed form from your parent account email. Support reviews the signed form and matches it to your account before approving permission. Contact support if you need to arrange a live video verification instead. A purchase or typed name alone does not approve permission. Active consent covers the learners and courses you manage under that notice.

Electronic signing status and existing signed copies

For signed form verification, Open printable consent form. Copy your request number onto the form. Return it from your parent account email to YBGBsupport@enriching-young-minds.org, or mail it to the business address on the form. Do not include a child’s full name or an ID document.

Forgot your parent PIN?

If you know your current PIN, open Parent space to unlock it. This form changes a forgotten PIN and requires a separate recovery code from support.

1. Sign in to your parent account, then select Start PIN recovery.
2. Email support from the email used for that account. Include the request number shown below. Do not send your old PIN, password, or card details.
3. After checking that the account belongs to you, support will send a one use recovery code. Enter it below within 30 minutes and choose a new PIN.

This locks parent controls on every device. Your courses and saved work stay with your account.

Forgot your account password?

Return to Parent space and choose Parent sign in. Use the password recovery option on the sign in page. Your account password and parent PIN are different.

Saved work and downloads

Finish and save all 36 sessions to unlock one completed business book download for that program. The book contains the learner’s saved responses and completion certificate, rather than the full teaching materials. You can download it during paid access or within 7 days after paid access ends. Those extra 7 days are for downloading the completed book, not continuing lessons or editing work. Once the official download is used, it cannot be downloaded again through the app.

Keep the downloaded file private. Contact support if delivery fails or you need help accessing or deleting your personal data. A download limit does not remove your privacy rights. Deleting a profile does not make its course purchase available for a different child.

Program 2 upgrade

The $50 upgrade is for the same learner who has an eligible Program 1 purchase. Each Program 1 purchase can be used for one upgrade. Program 1 keeps its original end date; Program 2 can be used for six months from the upgrade purchase.

Upgrade payments remain closed while we finish the payment eligibility checks. Do not purchase Program 2 at full price expecting an automatic credit. Contact support if you need help choosing the right offer.